Mk11 Privacy Policy — User Data Protection
This Privacy Policy explains how mk11 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to taking your privacy seriously.
Information We Collect From You
When you register and use the mk11 platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected falls into a few main types:
Account Information
This includes your full name, registered Malaysian mobile number, email address (if provided), date of birth for age verification, and encrypted password. This information is required to create and manage your mk11 account.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser version, IP address, time zone, and language settings. This is used to optimise the platform experience across different devices, particularly smartphones, which are the primary choice for most Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as bank account numbers, account holder names, or digital wallet identifiers. Full credit or debit card details are not stored on our servers — all card processing is handled through certified payment providers.
Platform Usage Data
We record activity within the platform such as games played, bets placed, transaction history, and interactions with the user interface. This data helps us understand user needs and continuously improve mk11's services over time.
How We Use Your Information
Information collected by mk11 is used solely for legitimate and specific purposes. We do not sell or rent your personal information to any party for marketing purposes.
- Account management: Verifies your identity, processes registration, and allows you to log in securely.
- Transaction processing: Deposits and withdrawals in MYR are processed accurately and promptly.
- Platform security: Detects unusual activity, prevents fraud, and protects your account from unauthorised access.
- Service improvement: Analysing usage patterns to improve the interface, platform speed, and game selection.
- Service communications: Sending important notifications related to your account, transactions, or policy changes via your registered communication channel.
- Legal compliance: Fulfilling legal and regulatory requirements applicable in Malaysia, including financial compliance obligations.
Cookies and Tracking Technologies
The mk11 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve functionality and performance.
- Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mk11 platform.
How We Store and Secure Your Data
Mk11 takes data security seriously. All personal information is stored on servers protected by multiple layers of security, including SSL/TLS encryption for data in transit and encryption for data at rest.
The security measures we have in place include:
- SSL encryption for all communications between your device and mk11's servers.
- Strict access controls — only authorised personnel can access user data, and all such access is logged and monitored.
- Continuous threat monitoring to detect and respond to intrusion attempts.
- Regular data backup procedures to ensure continuity of service.
While we take all reasonable precautions, no security system is completely foolproof. You are also responsible for keeping your mk11 account password and login credentials secure.
Sharing Information with Third Parties
Mk11 does not sell, rent, or disclose your personal information to third parties for marketing purposes. That said, there are certain situations where your information may be shared:
- Payment provider: Information required to process financial transactions in Malaysian Ringgit is shared with certified payment providers who are bound by strict confidentiality agreements.
- Legal requirements: We may be required to disclose your information to Malaysian authorities or law enforcement agencies where mandated by a court order or applicable legal provisions.
- Rights protection: In cases involving fraud, platform abuse, or threats to the safety of other users, we may share relevant information with the appropriate authorities.
Any third party that receives user information from mk11 is required to protect that information to a security standard equal to or higher than our own.
Your Rights as a mk11 User
As a mk11 platform user in Malaysia, you have certain rights regarding the personal information we hold about you:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made through our customer support channels.
- Right to Rectification: If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information. Please note that some information may need to be retained fulfil legal obligations or to complete pending transactions.
- Right to Restrict Processing: You can ask us to limit how we process your information in certain situations.
To exercise any of the rights above, please contact the mk11 support team via email. We will process your request within a reasonable timeframe and keep you informed of the action taken.
Policy Updates & Contact Us
Mk11 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via an in-platform notice or through their registered communication channel. The "Last Updated" date at the top of this page will reflect the most current version of the policy.
Continued use of the mk11 platform after any changes are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to the mk11 team via:
Privacy support email: [email protected]
Our team is ready to assist you in Bahasa Melayu or English and will endeavour to respond to your enquiry within a reasonable timeframe.